Last updated on October 23rd, 2019
Information you provide
Types of information we collect when you communicate with us include:
- Billing address
- Email address
- Telephone number
- Credit card number,ID and password (not solely for payment purposes, but also reporting its statement to you)
- Contract document
- Company confidential information (including the trade secret)
however, this does not apply to the cases listed in the following items and other cases specified in these Terms.
I. Information that was already held or publicly known by the recipient at the time of disclosure or acquisition
II. Information made public after disclosure or acquisition, regardless of the recipient’s responsibility
III. Information independently developed by the recipient without reference to disclosed or known information
IV. Information legally obtained by the recipient without obligation of confidentiality after disclosure or acquisition
- All the information other than the above you have provided us to carry out your request
We may also collect certain other information necessary to fulfill the service that you have requested, including, for example, date of birth, phone number, loyalty program cards numbers, addresses,customer family information, company confidential information to deliver items you ask us to order on your behalf, and your passport number and other personal and business related information. We advise you to not share any sensitive personal information that you do not feel comfortable disclosing to strangers, such as information that relates to medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
Non-personal identification information
We may collect non-personal identification information such as IP addresses and technical information about you means of connection to our Site to improve our services.
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How we use and share your information
Our primary purpose in collecting your information is to provide products and services you request and provide information that you request from us.
We use your personal information to:
- Contact you about your service requests
- Perform the services you requested
- Personalize your experience
- Improve our services
- To process your membership fees
We may also use your information to send you information about products, services, and new offerings offered by us.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored.
Sharing your information
We may share your information to others [including government office and related organizations) in order to carry out tasks you request. Otherwise, we do not sell, trade, rent, or disclose your identification information to others except for our business partners. We may share generic aggregated demographic information not linked to any identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
How we may disclose your information
We may disclose your personal identification information to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
Disclosure of your personal Information
Upon request from you to disclose your information under the Act, we shall, without delay, disclose to your personal information (or, in the event of non-existence of your personal information, notify you to that effect) after confirming that the request is made by yourself, to the extent required to do so under the Act and other applicable laws and regulations.
Correction and Suspension of Use of your personal information
1 If we are required pursuant to the provisions of the Act by you to (1) correct the content of your personal information due to the reason that your information is false, or (2) suspend use of your personal information due to the reason that your information is being handled beyond the scope of the purpose of the use previously made public, or has been collected in a fraudulent or otherwise illicit manner, then we shall, without delay after confirming that the request is made by yourself, conduct an appropriate investigation and based upon the results thereof, correct the content or suspend the use of your personal information, and notify the party to that effect. In cases where we decide not to make such correction or suspension of the use, we shall notify you to that effect.
2 In the event that we are required by you to delete your personal information and has determined that it is necessary to accept your request, we shall, after confirming that the request is made by yourself, delete your personal information and notify the party to that effect.
3 Should we not be obligated to correct, or suspend use of, information under the Act and other applicable laws and regulations, this section 1 and 2 shall not apply.
If you are a European resident or corporation, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your personal information will be transferred outside of Europe.
When you place an order through the Site, we will maintain your information for our records unless and until you ask us to delete this information.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Any suggestions, questions, complaints, or other inquiries on the handling of your personal information must be submitted to:
[Company Name] Virtual Assist Japan LLC.
[Name of Responsible Person for Handling User Information] Nagisa Uchiyama
[Address] Itabashi-ku, Tokyo, Japan
[Contact Information] email@example.com